Customer Testimonials

The experience was easy, timely, and excellent! Chris Fast was our salesman. He was quick to contact me. Most of our initial communication was via text, which for me was outstanding. We live in Williston and I'm always on the go, so text messages are perfect. He sent me a video of the vehicle I was interested in, both inside and out. Awesome!! He got our paperwork done expeditiously and Vic got us approved. They even arranged it so that my husband didn't even have to take time off work to be there for paperwork!! Amazing!! We were ... Read More

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DealerRater - Apr 28, 2026

The experience was easy, timely, and excellent! Chris Fast was our salesman. He was quick to contact me. Most of our initial communication was via text, which for me was outstanding. We live in Williston and I'm always on the go, so text messages are perfect. He sent me a video of the vehicle I was interested in, both inside and out. Awesome!! He got our paperwork done expeditiously and Vic got us approved. They even arranged it so that my husband didn't even have to take time off work to be there for paperwork!! Amazing!! We were extremely satisfied with the ease and speed that it was all done....and we even got our payments in the range we wanted. Just a fantastic experience all the way around!! Definitely worth visiting this dealership if your in the market for a vehicle.

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The salesman was very friendly and accommodating. He had good knowledge on what he was selling. Very pleased

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Very good communication and everything was done as planned without trying to up sell me.

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We drove two hours for a 10 a.m. accessory install on two new 2026 GMC premium vehicles. Staff told us the day before this would not take long. We planned our full day around that statement. Today the work took over six hours. Yesterday took five hours. At 2 p.m. staff said emblems were being installed. The technician then took a full hour lunch break while our Yukon sat unfinished. No updates. No ownership. The service manager blamed a new technician instead of fixing the process. Our salesperson mishandled our accessory orders and attempted to charge us twice on two separate ... Read More

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DealerRater - Dec 31, 2025

We drove two hours for a 10 a.m. accessory install on two new 2026 GMC premium vehicles. Staff told us the day before this would not take long. We planned our full day around that statement. Today the work took over six hours. Yesterday took five hours. At 2 p.m. staff said emblems were being installed. The technician then took a full hour lunch break while our Yukon sat unfinished. No updates. No ownership. The service manager blamed a new technician instead of fixing the process. Our salesperson mishandled our accessory orders and attempted to charge us twice on two separate items for both vehicles. We are a family that chooses to support family-owned businesses. We did not feel our business mattered or respected after the sale. Installing emblems requires surface prep, alignment, and adhesive set. Schwan GMC in Mandan completed the same work for us in under two hours. We received no loaner, no courtesy ride, and no service recovery. We removed the 1,400 dollar oil change packages because a simple oil change here takes two to three hours. The money and time hold no value under these conditions. This was not a single staff mistake. Failures stretched across sales, service, and management over two full days. Wrong timelines, double charging attempts, no loaner policy, a technician leaving mid-job, and leadership blaming new staff point to oversight at leadership level. We will never return. We will stay with the service standards at Schwan GMC in Mandan. This experience taught us where our time and money belong. We hope this helps other families make informed choices before scheduling service or purchasing packages here.

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I was very pleased with all the employees that I come in cotact with. Chris Fast was very easy to work with and went out of his way to make sure we got our vehicle at a set time. It was pleasant experience.

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Dedicated to their customers! The managers are on the floor helping serve and not in a cubical waiting for you to find them.

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I was very pleased with the service I received. Chris Fast was very easy to deal with very knowledgeable of the Tech on the TRK .

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My experience with Ryan GMC was nothing but positive. All staff members were professional, helpful and had great attitudes.

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The worst Service and dealership in Minot. They do not care about their customers and do not fix any vehicle that you bring in. Terrible service. I would not recommend buying or getting any service done at this dealership

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The best customer service experience in my 60 plus years. 100 % . I've been going here since 2019. The #1 dealership in Minot, ND.

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Although they are located in Military Base city, this dealership does not look out for our service members. My military son purchased a used truck from them in Sept. 2020; paid $24,000. Had work done to the truck and had to replace the tires at a cost of $800. He was given an over-seas assignment and had to sell the truck back to them in June 2023, less than 3 years later. They only offered him $17,000. Due to budget cuts his assignment was cancelled less than a week later, so he went to them to buy it back. They wanted $24,000. for the same truck, $7,000. less ... Read More

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DealerRater - Jul 14, 2023

Although they are located in Military Base city, this dealership does not look out for our service members. My military son purchased a used truck from them in Sept. 2020; paid $24,000. Had work done to the truck and had to replace the tires at a cost of $800. He was given an over-seas assignment and had to sell the truck back to them in June 2023, less than 3 years later. They only offered him $17,000. Due to budget cuts his assignment was cancelled less than a week later, so he went to them to buy it back. They wanted $24,000. for the same truck, $7,000. less than they had just paid him. Obviously, he didn't have that kind of money since they only gave him $17,000 less than a week before. Service Members, Beware of this Dealership! Apparently, they are not grateful for your service to our country!

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With an appointment it shouldn’t take five hours to put on set new tires. Other than that was ok.

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Very friendly and helpful. Alan was able to find the truck I wanted. Overall a good experience

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Staff was all very helpful and professional. My vehicle was serviced in a timely manner and was given back to me all cleaned. Loved it.

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I worked with Jonathan with my car and he was great! I will definitely go back if I need any other vehicles. I have heard the service department is good too.

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